[CT Birds] Shrike and Swarovski Customer Service

[COMINS, Patrick]

After several trips to look for the Northern Shrike at the Southbury Training School, I finally had a little bit of luck, with a brief glimpse as it briefly perched up on a bush under the power lines.  My views were only good enough to say 'shrike' though, so I'll have to assume it was the Northern Shrike that has been in the area.

On another subject, I wanted to give kudos to Swarovski for their great customer service.  A few months ago, one of the mounts where the binocular straps attach broke off.  Jerry Connelly at the Audubon Shop called and set up my work order and Brian O'Toole at Audubon Greenwich sent them in for me at the end of December.  I just got them back to me and they look, feel and work like new binoculars!  I was only expecting them to fix the broken part, but it's obvious that they went above and beyond the call of duty and I wanted to pass along the positive experience.  Maybe it helped that I had two dealers putting in a good word for me, but having someone to look out for you is another good reason to buy locally.  Thanks to Swarovski and to Jerry at the Audubon Shop and Brian at Audubon Greenwich for a really refreshing customer service experience.

>From Patrick Comins:

1/28 - Southbury, Southbury Training School - 1 SHRIKE, ASSUMED TO BE NORTHERN, since that is what has been seen in the area.

Patrick Comins, Meriden