Our M-602 VHF developed an audio problem a couple of years ago. The receive audio would disappear at random. We sent it to the Service Center in Michigan in November 2006. It was there until March 2007 and they could not replicate the problem. However they charged $50. We sent it back with a comprehensive description of the problem as soon as we received it. They upgraded the firmware and aligned it. But despite being there for six months, the problem could not be found. Exasperated, we sent it to the "head shed" in Washington, enclosing a detailed description and copies of the invoices from Michigan. After about 2 weeks they called with an estimate of $88.00 to replace a defective relay. We asked for some consideration for money already paid. The short answer was "No." This was the same treatment we got when the insulation on our Command Mic's coiled cord fell to pieces after about 2 years in the weather. The answer was, "The warranty is one-year." In either case, we would have been happy with any consideration - perhaps toss in the shipping? "No." We think there are 3 morals here: 1. If you need your Icom fixed, send it to the Washington Service Center, not to Michigan. 2. Expect to pay, no matter what the problem. 3. Having a great product line doesn't mean good customer service. Having had much better treatment from other manufacturers, such as SEA-DMI, Guest, I'll think twice before buying Icom again. Regards, John "Seahorse" **************Get fantasy football with free live scoring. Sign up for FanHouse Fantasy Football today. (http://www.fanhouse.com/fantasyaffair?ncid=aolspr00050000000020)