Not directly boat related insurance, but close, is the restoration of my
destroyed boat slip cover and associated lift. It was a 2000-installed
trawler-sized shelter made by Big Top out of Perry, Florida, and it was
covered for wind-only damage by my USAA policy as an "additional structure"
on the property. Initially, the contracted adjuster simply ignored the
structure in his report to USAA, and it took me weeks to get any response
from USAA about including it, even though I left phone messages and posts
under my claim in their communications center - most unlike USAA. I think
my negative experience may have had something to do with a personnel problem
because the person who eventually got back to me was somebody other than the
POC I had be trying to contact. When the new POC did respond, she noted
that my policy did not cover wind and water damage, just wind, and that my
claim was being denied. A quick message back followed up by a phone call to
"reason" with the first claims guy who answered brought about the desired
result. I cited the fact that the three to four foot surge we experienced
locally during Hurricane Michael could not have possibly caused any water
damage (as in wave action) to a bunch of pilings supporting a structure
which began about ten feet above high water and continued up to 20 feet
above high water, especially since the 155 mile per hour winds we
experienced were over a fetch of about 200 yards of open water. Waves? I
doubt it! My house is a LOT lower than the lowest part of the shelter, and
it had no flooding. Flattened spume maybe, but NO waves. A day later, they
had reconsidered and said I was covered. Now to get the detailed estimates
they want from Big Top and the contractor who will reinstall my boat lift.
In the end I will be building a hip roof structure rather than the large
shelter I had before because a smaller boat now lives there, but USAA wants
the estimate for exactly what was there. Hmmm. Well, OK.
Rich Gano
Frolic (2005 Mainship 30 Pilot II)
Panama City area