It is a bit further, but Swarovski Optic's US facility is in Cranston, RI. You can bring anything they make there for service. Call first and set up appointment. In 2014, they cleaned and fixed the scope I bought in the early 1990s, all free under warranty, I didn't even know! https://prostaff.swarovskioptik.us/contact

And also the Fat Robin Wild Bird & nature store on Rt 10 / Whitney Ave in Hamden, handling all sales & service for Swarovski, Vortex, etc. D. Johnson. Hamden. Get Outlook for iOS<https://aka.ms/o0ukef> ________________________________ From: Harold Moritz and Sheila Gleason via CTBirds <ctbirds@lists.ctbirding.org> Sent: Sunday, February 1, 2026 7:50:13 AM To: ctbirds@lists.ctbirding.org <ctbirds@lists.ctbirding.org> Subject: [CT Birds] Re: Binocular Cleaning & Service - Swarovski It is a bit further, but Swarovski Optic's US facility is in Cranston, RI. You can bring anything they make there for service. Call first and set up appointment. In 2014, they cleaned and fixed the scope I bought in the early 1990s, all free under warranty, I didn't even know! https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fprostaff.swarovskioptik.us%2Fcontact&data=05%7C02%7C%7C5745044d7789410e77f008de61909551%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639055470762099262%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Wb%2Fcf31vZeMnzPz%2FENvuoXpewkA8D79YEZsTk5cJFkE%3D&reserved=0<https://prostaff.swarovskioptik.us/contact> To subscribe or unsubscribe via email, send an email with just "join" or "leave" in the subject or body to: ctbirds-request@lists.ctbirding.org CTBirds, a service of Connecticut Ornithological Association - Bringing birders together statewide. Please support COA: https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ctbirding.org%2Fjoin-us%2F&data=05%7C02%7C%7C5745044d7789410e77f008de61909551%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639055470762129081%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=AgRNiitrrYCYbn45D%2BrElE3dCbDyLUeRtrUR2ykKmos%3D&reserved=0<https://www.ctbirding.org/join-us/> CTBirds is for the discussion of birds and birding in Connecticut. For list rules and subscription information visit: https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ctbirding.org%2Fbirds-birding%2Fct-birds-email-list%2F&data=05%7C02%7C%7C5745044d7789410e77f008de61909551%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639055470762146039%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Sm8tHu7mf24g%2BBL7rZ1vHiFdNr%2BLvDn5k2EN3sGvw80%3D&reserved=0<https://www.ctbirding.org/birds-birding/ct-birds-email-list/>

Thanks! I will contact Fat Robin to see if they still offer this service. I called the Swarovski headquarters in RI and they told me they don't do this anymore (as of a few years ago). Ryan Wirtes *Bethlehem* On Sun, Feb 1, 2026, at 8:12 AM, Deborah Johnson via CTBirds wrote: > And also the Fat Robin Wild Bird & nature store on Rt 10 / Whitney Ave in Hamden, handling all sales & service for Swarovski, Vortex, etc. > > D. Johnson. Hamden. > > Get Outlook for iOS<https://aka.ms/o0ukef> > ________________________________ > From: Harold Moritz and Sheila Gleason via CTBirds <ctbirds@lists.ctbirding.org> > Sent: Sunday, February 1, 2026 7:50:13 AM > To: ctbirds@lists.ctbirding.org <ctbirds@lists.ctbirding.org> > Subject: [CT Birds] Re: Binocular Cleaning & Service - Swarovski > > It is a bit further, but Swarovski Optic's US facility is in Cranston, RI. You can bring anything they make there for service. Call first and set up appointment. > In 2014, they cleaned and fixed the scope I bought in the early 1990s, all free under warranty, I didn't even know! > https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fprostaff.swarovskioptik.us%2Fcontact&data=05%7C02%7C%7C5745044d7789410e77f008de61909551%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639055470762099262%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Wb%2Fcf31vZeMnzPz%2FENvuoXpewkA8D79YEZsTk5cJFkE%3D&reserved=0<https://prostaff.swarovskioptik.us/contact> > > To subscribe or unsubscribe via email, send an email with just "join" or "leave" in the subject or body to: ctbirds-request@lists.ctbirding.org > > CTBirds, a service of Connecticut Ornithological Association - Bringing birders together statewide. Please support COA: https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ctbirding.org%2Fjoin-us%2F&data=05%7C02%7C%7C5745044d7789410e77f008de61909551%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639055470762129081%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=AgRNiitrrYCYbn45D%2BrElE3dCbDyLUeRtrUR2ykKmos%3D&reserved=0<https://www.ctbirding.org/join-us/> > > CTBirds is for the discussion of birds and birding in Connecticut. For list rules and subscription information visit: https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ctbirding.org%2Fbirds-birding%2Fct-birds-email-list%2F&data=05%7C02%7C%7C5745044d7789410e77f008de61909551%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639055470762146039%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Sm8tHu7mf24g%2BBL7rZ1vHiFdNr%2BLvDn5k2EN3sGvw80%3D&reserved=0<https://www.ctbirding.org/birds-birding/ct-birds-email-list/> > > To subscribe or unsubscribe via email, send an email with just "join" or "leave" in the subject or body to: ctbirds-request@lists.ctbirding.org > > CTBirds, a service of Connecticut Ornithological Association - Bringing birders together statewide. Please support COA: https://www.ctbirding.org/join-us/ > > CTBirds is for the discussion of birds and birding in Connecticut. For list rules and subscription information visit: https://www.ctbirding.org/birds-birding/ct-birds-email-list/ >

Also The Audubon Shop in Madison can probably help. I use them for Swarovski repairs, but I did buy the binos there. Bruce Webber Woodbridge On Fri, Feb 6, 2026 at 9:17 AM Ryan Wirtes via CTBirds < ctbirds@lists.ctbirding.org> wrote: > Thanks! I will contact Fat Robin to see if they still offer this > service. I called the Swarovski headquarters in RI and they told me they > don't do this anymore (as of a few years ago). > > Ryan Wirtes > *Bethlehem* > > On Sun, Feb 1, 2026, at 8:12 AM, Deborah Johnson via CTBirds wrote: > > And also the Fat Robin Wild Bird & nature store on Rt 10 / Whitney Ave > in Hamden, handling all sales & service for Swarovski, Vortex, etc. > > > > D. Johnson. Hamden. > > > > Get Outlook for iOS<https://aka.ms/o0ukef> > > ________________________________ > > From: Harold Moritz and Sheila Gleason via CTBirds < > ctbirds@lists.ctbirding.org> > > Sent: Sunday, February 1, 2026 7:50:13 AM > > To: ctbirds@lists.ctbirding.org <ctbirds@lists.ctbirding.org> > > Subject: [CT Birds] Re: Binocular Cleaning & Service - Swarovski > > > > It is a bit further, but Swarovski Optic's US facility is in Cranston, > RI. You can bring anything they make there for service. Call first and set > up appointment. > > In 2014, they cleaned and fixed the scope I bought in the early 1990s, > all free under warranty, I didn't even know! > > > https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fprostaff.swarovskioptik.us%2Fcontact&data=05%7C02%7C%7C5745044d7789410e77f008de61909551%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639055470762099262%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Wb%2Fcf31vZeMnzPz%2FENvuoXpewkA8D79YEZsTk5cJFkE%3D&reserved=0 > <https://prostaff.swarovskioptik.us/contact> > > > > To subscribe or unsubscribe via email, send an email with just "join" or > "leave" in the subject or body to: ctbirds-request@lists.ctbirding.org > > > > CTBirds, a service of Connecticut Ornithological Association - Bringing > birders together statewide. Please support COA: > https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ctbirding.org%2Fjoin-us%2F&data=05%7C02%7C%7C5745044d7789410e77f008de61909551%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639055470762129081%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=AgRNiitrrYCYbn45D%2BrElE3dCbDyLUeRtrUR2ykKmos%3D&reserved=0 > <https://www.ctbirding.org/join-us/> > > > > CTBirds is for the discussion of birds and birding in Connecticut. For > list rules and subscription information visit: > https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ctbirding.org%2Fbirds-birding%2Fct-birds-email-list%2F&data=05%7C02%7C%7C5745044d7789410e77f008de61909551%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639055470762146039%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Sm8tHu7mf24g%2BBL7rZ1vHiFdNr%2BLvDn5k2EN3sGvw80%3D&reserved=0 > <https://www.ctbirding.org/birds-birding/ct-birds-email-list/> > > > > To subscribe or unsubscribe via email, send an email with just "join" or > "leave" in the subject or body to: ctbirds-request@lists.ctbirding.org > > > > CTBirds, a service of Connecticut Ornithological Association - Bringing > birders together statewide. Please support COA: > https://www.ctbirding.org/join-us/ > > > > CTBirds is for the discussion of birds and birding in Connecticut. For > list rules and subscription information visit: > https://www.ctbirding.org/birds-birding/ct-birds-email-list/ > > > > To subscribe or unsubscribe via email, send an email with just "join" or > "leave" in the subject or body to: ctbirds-request@lists.ctbirding.org > > CTBirds, a service of Connecticut Ornithological Association - Bringing > birders together statewide. Please support COA: > https://www.ctbirding.org/join-us/ > > CTBirds is for the discussion of birds and birding in Connecticut. For > list rules and subscription information visit: > https://www.ctbirding.org/birds-birding/ct-birds-email-list/ >