Team, My company eBags is hiring 12 temporary customer care agents for this holiday season, plenty of room for any Quins who need a Job to keep them busy and out of trouble. Office is Bellview and i25. Ping me your resume and I will hand it in with a recommendation. Term: Temporary/Seasonal About eBags: In a world where every trip and every journey is unique, we are passionate about helping our customers discover the bliss of finding the perfect bag. Who are we? eBags.com is an award-winning, profitable, ecommerce story. As the world's leading online retailer of luggage, handbags, business cases, backpacks and accessories, we’ve sold over 20 million bags, and have over 2.8 million unbiased customer reviews. eBags.com features 55,000 products from over 500 brands such as Cole Haan, Fossil, JanSport, Kenneth Cole, MICHAEL Michael Kors, Nike, Samsonite, The North Face, Tumi, and Vera Bradley. About our Culture: You know you’re at a good company when you’re in good company. And our employees at eBags know it. There’s a reason people stick around here for such a long time. We’re proud of our history, the awards we have received, the products we offer, and the amazing programs we run. We move fast. We get stuff done. We have a “what’s next” mentality, and are possibility oriented. We share a mindset of ownership, and a spirit of entrepreneurialism. We are surrounded by people who are passionate about their own journey – constantly reaching for and learning what’s new, what’s out there, and then tenaciously driving to go get it. Does this sound like you? About the Job The Seasonal Customer Care Specialist will be responsible for creating a superior customer experience. Our successful candidates will display passion, ownership, knowledge, enthusiam, and dedication toward satisfying customer expectations. Key Responsibilities: Must demonstrate a high aptitude to learn in a fast-paced, dynamic environment with a strong ability to communicate effectively, understand, assess, and provide solutions to customer needs. Provide closed-loop customer care through ownership to drive to completion any issue where customer assistance is needed. Assist customers via e-mail and phone with order placement, product returns, credits, shipment errors, questions, and problem resolution. Make product recommendations to customers. Enter tracking numbers into the system for all orders that have shipped. Assist with product returns including physical shipments and return authorization numbers. Key Qualifications: High School Diploma 1-2 years call center experience preferred Excellent internet navigation skills Strong attention to detail Ability to communicate clearly and professionally with customers and co-workers Ability to independently apply problem solving and resolution skills Ability to perform under pressure, and offer quick and timely solutions Expert PC skills Night and Weekend availability. If you are interested in being considered for openings at eBags, please forward your resume and salary requirements to jobs@ebags.com. Thanks Oli